TERMS & CONDITIONS
These Terms and Conditions contain all the terms which you and MUST WEAR DESIGNS have agreed in relation to the use of this website.
1.- Website Operator
We are MUST WEAR DESIGNS and our address is 30 Dawson Drive. Westhill. Aberdeenshire. Scotland. AB32 6NS. United Kingdom.You can call us on +44 (1224) 905391 or email us at
2.- Website Material
This website contains material which is owned or licensed to MUST WEAR DESIGNS, Hot Chocolate Design, Zohara Tights, Punky Pins and Masterpiece. It includes, but is not limited to design, layout, look, appearance and graphics. It is protected by intellectual property laws including but not limited to Copyright.
You might view, use, download and store the material on this website for personal use or for the purpose of purchasing from us. Commercial use is not permitted. The re-distribution, republication or otherwise making available of the material of this website to third parties, without our prior written consent is prohibited.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
Cookie/ Tracking Technology:
This site may use cookie and tracking technology, depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site and understanding how the visitors use the site. Cookies can also help customize the site for visitors. Personal information CANNOT be collected via cookies and other tracking technology; however, if you previously provided personal identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
3.- Order Process
Ordering at is fast and secure. To place your order follow the steps indicated online.
Once the online purchase is completed, you will get a PAYPAL confirmation of your purchase to your email address (the one established in your payment - PayPal account) as well as a confirmation from MUST WEAR DESIGNS
MUST WEAR DESIGNS has the right to refuse orders until we receive payment in full.
The prices payable for the products that you order are set out in our website. All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering the information.
Please note that if you are purchasing from outside UK or an European Union country, you could get charged with import duty in your country when receiving you product. It is an additional cost payable by the customer according to the rules of each country.
The price of the goods shall be the price confirmed by us at the time the order is placed.
While we try to ensure that all prices on our website are accurate, error may occur. If we discover an error in the price of goods you have ordered (whether this by our error or an error by any third party) we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you have already paid for the goods and the order is subsequently cancelled, you will receive a full refund refund.
In the event that we are unable to supply the good at the price or specification stated in the order, we will when possible, notify you of any changes and when the goods ordered are not available, we may offer you substitute goods whereby you will asked to re-confirm your order at the new price and/or specification. You are not obliged to accept any substitute goods and will be entitled to receive a full refund if you confirm that the substitute goods re not acceptable.
The checkout process will take you to PayPal for payment. You can pay with your own PayPal account or click "pay with credit or debit card" where you can use the secure PayPal payment gateway without having a PayPal account.
Your order is not complete until payment is received in full, including any relevant delivery charge. All online orders must be paid for through the store checkout before they will be shipped. If payment is later returned by your bank, card issuer or PayPal, ownership of products returns to Must Wear Designs. This does not affect any other rights we may have.
Which currencies do we accept?
We only accept £ Sterling. No other currency is acceptable. If you are paying using a foreign credit card/ PayPal account then the card company/PayPal will be responsible for the exchange rate and commissions charged. This is totally out of our control.
6.- Delivery Policy
Our delivery charges are set out during the checkout process.
The products will be posted withing 2-5 business days and you will receive a PayPal email notifying about the shipment. Posting will be mainly through Royal Mail as follows:
Standard (delivery aim 3-5 working days) - Royal Mail Signed For 2nd Class stamps
Premium (deliver aim 1-2 working days) - Royal Mail Signed For 1st. Class stamps
International Tracked & Signed/ Only Tracked (delivery aim vary from country to county)
In some cases (when parcels are over 2 Kg.) we will use another service such us ParcelForce, Collect Plus, etc.
The purchased item (s) will be shipped to your billing address. It is very important that this address is accurate.
We will aim to post the products by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact youto arrange an alternative time.
If you don't receive the product (s) ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us of the problem in writing at our contact address within 60 days of the date on which you ordered the product (s).
Customs and import charges: Any customs or import charges that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel. We have no way of knowing what these charges may be as they vary from country to country.
The products supplied are NOT for resale.
8.- Cancellation rights and Return Policy
a) Order cancellation (what if you change your mind?:
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the consumer is entitled to a cooling-off period of fourteen days (14) after the day on which the goods come into the physical possession of the consumer or the person that asks to deliver the goods to.
If your order is submitted and yet to be dispatched, we will accept confirmation of the order cancellation via email or letter. If your order has been dispatched, you must write a letter or send an email to us to request the cancellation (). The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.
We will cancel and fully refund the order including original postage costs as long as the whole order is returned. We will reimburse without undue delay and within 14 day from the day we get the good (s) back.
We strongly recommend to use a recorded (signed for) service for posting the good (s) back to us so the parcel is insured and knowledge of delivery is received. You must take reasonable care of the goods while in your care and they will be returned at the customers costs. All goods must be returned within 14 days of the requested cancellation.
Return postage is at the cost of the buyer. You are responsible for the cost and risk of loss or damage when returning the products. We will accept them back, unworn/ unwashed, with original tags. We will not refund any product with broken tags.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizen's Advice Bureau or your Local Authority's Trading Standard Office.
b) Refund/ Exchanges:
Once you receive your product, try-on them and do not take off the brand tag. Hot Chocolate Design shoe sizes are written/ marked on the sole and the equivalent UK sizes are showed in the Sizing Guide of our website.
If you need to return a product because it is not the correct size, we are happy to refund/ exchange it. We operate a 14 days return policy but return postage is at the cost of the buyer.
We will accept the products back, unworn/ unwashed, with the original tags. If an item returned to us is not in a full saleable condition, we reserve the right to refuse a refund/ exchange.
PLEASE KEEP IN MIND that because the uniqueness of these products, we may not have your replacement pair in stock and you will have to wait until the following shipment to recive your replacement (if still in stock at the manufacturer). For this reason, we highly suggest you measure your foot to get the best outcome possible. Please refer to the Sizing Guide section in this website.
Items returned from outside of the United Kingdom: Returns for exchange only can be sent to the United Kingdom, free of post charges. Outside of this zone postage will be charged following our delivery prices to the applicable country.
c) Returning a faulty/ Damage item:
It is responsibility of the customer to inspect the products on receipt.
All products are checked prior to posting, however if there is a problem with your item, please contact us within 48 hours of receipt and we will try and arrange a replacement or refund. if the item is faulty, we will pay refund any postage cost incurred by the customer.
We are happy to provide exchanges on all orders within 14 days for any damage deemed to be caused by the manufacturer (poor stitching, etc.) Photographic proof is required upon request and the item MUST be returned to Must Wear Designs for assessment.
There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the customer with the value of lost or damaged products at or sole discretion.
PLEASE KEEP IN MIND that because the uniqueness of our products, we may not have your replacement in stock and you will have to wait until the following shipment to receive your replacement. Customers can choose exchange for any style and size available in stock. We will always work with you to ensure you have a happy outcome.
Must Wear Design's liability in respect of any defective product is limited to its replacement ad its cost of return.
9.- How do I return an item?
You are responsible for the return postage and package costs unless an item is faulty or was received in error.
All returned products should be sent to:
MUST WEAR DESIGNS
30 Dawson Drive
When posting products back to us, please remember to obtain "proof of posting" as we are unable to take responsibility for returned products lost in the post ("proof of posting" are free of charge from the Post Office), as should the items not reach us, you will be able to claim compensation from Royal Mail. We will not be able to refund/ replace items should they fail to reach us.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address as stated above.
11.- Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with UK (United Kingdom) law. Parties to any such contract, agree to submit to the exclusive jurisdiction of the courts of the UK. All contracts are concluded in English.